![]() ![]() Step 1: Plugged the device into the laptop. ![]() Please reinstall the Driver of the CD/DVD drive. If this CD/DVD drive comes with a power supply cable, please use it to ensure enough power if you’re not sure your PC can supply sufficient power for this device. For the desktop, please use the USB port on the rear panel of the PC. Remove the USB hub or docking station, and try different USB ports on your laptops. Plug the power cord attached to your laptop and make sure your laptop at 100% power (Ignore if desktop PC). Turn off the firewall security and try this device first (Just for troubleshooting, you can turn on it later), then reboot your PC. Try the following methods step by step until the problem is fixed. Problem : #2 Problem: Can not be recognized by Windows computer. Problem : #1 Problem: Cannot power on / Can't be opened: Solution :ġ:Please push the DVD Drive front panel (where you load the disc) hard to ensure better inner power contact (the inner SATA interface may be loosened during long-distance transportation).Ģ:Insert a fine needle, bent paperclip or SIM eject tool into the hole near the button and gently push until the tray pops out. ![]()
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