![]() ![]() Unlike mainstream windows apps - to the best of my knowledge you cannot go hire a support person in your area who knows parallels. IF YOU HAVE A BUSINESS COMPUTER DO NOT USE PARALLELS. The second tier support messages are just emails (THAT's RIGHT NOBODY EVERY CALLED ME BACK AS PROMISED by Allan) and they lag by about 2 days on average. We are now in the second week of April and the problem is not yet resolved. Most likely only works with the latest version that I cannot get to work even with a valid passkey. ![]() There was link to give me a temporary license which I clicked and was emailed a passkey that turns out to be invalid. It prompted me for a license key - the only record of which is trapped on the volume I that the upgrade process corrupted. One of the instructions that WAS clear to me was to reinstall my 3.x OS and so I attempted that. A few days later I got an email suggesting I try some instructions that were unclear to me. ![]() I sat by my telephone waiting for the call and nothing. I finally asked that the call be escalated to second tier - he assured me it was and that I'd receive a call back in 24 hours or less. He was courteous but could not solve the problem. I called parallels support for assistance (selection the phone option for those with a serious emergency) and spent a couple of hours with the support guy allan who lives in India. I installed the upgrade and imported the virtual machine from the 3.x version. I installed the upgrade about 2 weeks ago and figured it was an easy import from version 3.x. Allow me to weigh in and provide an up to date comment about parallels 4.0 upgrade. ![]()
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